Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Some items might be due to a 'restock charge' depending on their nature and the supplier of the product*.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original and undamaged packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

If your returned item shows signs of wear or is it not in it's full original packaging a restock charge will be due.

*Maxton Design restock will incur a £15 restock charge - this is specified by Maxton Design LTD.
Maxton Design's textured plastic & carbon look are now classified as special order products and are excluded from returns or refunds.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Special order products might incur a 20% restock charge if the item was not wrongly supplied or damaged, this includes any PCD Adapter, custom made spacers and custom made bolts. All WheelTrade (Japan Racing) accessories will incur this restock charge.

If your return includes products which are not stocked at our HQ location and require further postage to the original manufacturer this will incur a 10% restock charge. This is not applicable if you exchange this product for another.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aeroelite.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aeroelite.co.uk.

Products free from refunds (if applicable)
Any products we supply where customization can not be undone or it was a special order item, such as custom PCD's on rims, custom ET's on rims, custom finishes on rims, custom stickers, custom machined adapters, custom or special order suspension kits can not be refunded unless there is a manufacturing fault. The buyer is responsible to provide the correct information for custom products.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If the item is lost in transit, we will not issue a refund.

Any original import charges will be deducted from a refund and if the product has to be returned to a country outside of the UK any import/tax duties are to be covered by the customer unless the delivered product is faulty or incorrect.

Shipping Issues

Since Covid-19 some courier services no longer require a signature from you when delivering a an order. Please ensure you are available during the delivery window by monitoring the tracking you are emailed. If you are not available to receive the order we would highly recommend re arranging the delivery for another date, or in a place you deem safe, you will be responsible for any changes made. If your order is left outside without your authorisation and you believe it is stolen, a police report must be opened before you contact us, as we require the crime reference number.

Other

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